The rules, in full. To cancel, or to ask us anything about a payment, use the contact form — the link is at the bottom of this page.
You never have to pay to find out whether this works for your team:
So by the time you pay, you already know exactly what you are buying. That is the trade, and it is why a payment covers the period it is for and is not refunded once that period has begun, including a renewal you meant to cancel and did not. Cancel whenever you like (§1): the plan runs on to the end of the period, and nothing is charged after that.
A charge we got wrong is a different thing. If we take money in error — charged twice, charged after you cancelled, charged the wrong amount, or charged for a period that a fault on our side made unusable — we return it. That is a correction, not a refund, and you do not have to argue for it. Tell us through the contact form.
Cards expire and banks decline things. We retry and email the account address. Your plan stays fully active for 7 days while that happens, so a filming weekend is never lost to a card. If it still has not gone through by the end of those 7 days, the plan ends and the account follows §4 — the same sequence as a cancellation. Nothing is deleted because of a failed card.
Whether you cancelled or a payment finally failed, the same thing happens:
| Stage | When | What you can do |
|---|---|---|
| Your plan runs on | To the end of the period you paid for | Everything works exactly as before. Nothing changes because you cancelled. |
| Download window | The 10 days after that | Sign in, watch, review and download everything you have in the cloud. New uploads and sync stop. We email you when this window opens. |
| Deletion | After day 10 | Everything we hold in the cloud — footage, matches, tags, presentations — is permanently deleted. Neither you nor we can get it back. |
Ten days is the whole grace period. There is no archive, no suspended account and no restore afterwards. Download inside those 10 days or it is gone — please read that as literally as it is written.
Anything on your own device is untouched throughout. Deleting from our storage does not reach your phone or your laptop: the matches, tags, panels and presentations held on a device stay on that device, and the Basic plan keeps working with them. The account itself returns to Free rather than disappearing — and if you would rather we closed it completely, ask and we will.
This window is a separate thing from Settings ▸ Recently deleted, the 10-day bin for items you delete yourself while a plan is running. The two are the same length by design, so there is one number to remember — but they are different things, and the bin is on every plan.
All three of these keep working during the 10 days, and none of them needs us:
One form, read by a person. Choose Billing, say what you are asking for and give the email address on the account; you do not need an invoice number.
Touchline Analysis (sole proprietor: Dhruv Jain), C-1505 Ashok Towers, Dr S S Rao Road, Parel, Mumbai 400012, Maharashtra, India. +91 80800 90005